IT services
Build, run and support the applications and infrastructure behind your business.
- Application development
- Application support, L1 to L3
- Infrastructure and operations
- Service desk
- QA and testing
Business and IT services that scale with your company.
NAHL Services is an IT services and business process outsourcing company. We deliver projects, run IT support and take on business operations for companies in France, Europe and the United States, with nearshore teams in Casablanca and Guadalajara.
- France, Europe and the USThe markets we serve
- Nearshore deliveryCasablanca and Guadalajara
- French, English, SpanishTeams that speak your language
- L1 to L3 IT supportUp to 24/7 coverage
When your teams can't keep up with the work
These are the situations clients bring to us. We add capacity that plugs into how you already work, so you keep momentum without a long hiring cycle.
Support requests outgrow your team
We take over your service desk and application support, from first-line tickets to expert fixes, with agreed service levels.
Projects are late or short of people
Our consultants and developers join your teams on time and materials, or we deliver the project for you.
Back-office work is too costly to run in-house
We run customer service, sales support, HR and recruitment from our nearshore delivery centers.
Hiring and keeping talent is expensive
Scale a team up or down as your needs change, with experienced people already on our side.
What we do
IT services and business process outsourcing from one partner. Use one service or combine them.
Business process outsourcing
Business operations run from our delivery centers, in French, English and Spanish.
- Customer service
- Sales support
- HR administration
- Recruitment
- Back office and procurement
Project consulting
Experienced consultants who manage and deliver your projects, on your site or remotely.
- Project and delivery management
- Development projects
- IT consultants on your site
- Transition and setup of outsourced activities
IT support at every level
- L1Service deskFirst contact for users: tickets, requests, access, triage and quick fixes.
- L2Technical and application supportDeeper diagnosis, configuration, incident resolution and monitoring.
- L3Expert supportRoot-cause analysis, code fixes and changes by developers and specialists.
How you can work with us
Pick the engagement that fits the job. Many clients combine several, for example a consultant on site with a managed support team in one of our delivery centers.
Staff augmentation
Our consultants join your team on time and materials and work under your management.
Good forFilling skill gaps or adding capacity quickly
Dedicated teams
A team that works only for you, onsite or nearshore, led by our delivery manager.
Good forLong-running products, programs and support activities
Managed services
We take responsibility for an IT or business activity and run it against agreed service levels.
Good forL1 to L3 support, infrastructure, customer service and back office
Fixed-scope projects
We deliver an agreed scope on an agreed schedule and budget.
Good forWell-defined development and implementation projects
Close to your market, nearshore for delivery
Our consultants and delivery managers work with you in your market. The day-to-day work runs from nearshore centers in or close to your time zone, at a lower cost than local teams.
Markets we serve
France and Europe
Local consulting and delivery management, with French-speaking teams.
United States
Nearshore IT and business services aligned with US working hours.
Delivery centers
Casablanca, Morocco
IT services and BPO in French, English and Spanish, about three hours' flight from Paris.
Nearshore for France and Europe
Guadalajara, Mexico
IT services and BPO in Spanish and English, in Mexico's leading technology hub.
Nearshore for the United StatesGreen means it's working hours there now.
Why companies choose NAHL
The breadth of a large IT services firm, with the attention and flexibility of a smaller partner.
One partner for IT and operations
Development, IT support and business processes under one contract and one point of contact.
Working hours that match yours
Our delivery centers share your working day, so there are no overnight handovers or slow replies.
Local management, nearshore cost
A delivery manager close to you, with the team in a lower-cost location.
Contracts that fit the work
Time and materials, dedicated team, managed service or fixed scope. Start small and grow.
Stable, named teams
We keep the same people on your account, so knowledge of your systems stays with your team.
Three working languages
Teams that serve your users and customers in French, English and Spanish.
How we get started
Every engagement starts with your operations, not a standard package.
Tell us what you need
We look at your business, your systems and where your teams are stretched.
We propose the right model
The team, location, engagement and budget that fit your organization.
We deliver and adjust
We start delivering, report clearly and adapt as your priorities change.
Questions clients ask us
Something else on your mind? Write to info@nahl.services.
What is the difference between staff augmentation and managed services?
With staff augmentation, our consultants join your team and work under your management, billed on time and materials. With managed services, we take responsibility for an activity, such as your L1 to L3 support, and are measured against agreed service levels.
Why choose a nearshore delivery center?
Nearshore teams cost less than local hiring while staying close to you. Casablanca works on almost the same hours as Paris and in French. Guadalajara works on US Central time, in Spanish and English. You get real-time collaboration without overnight handovers.
Can we start small?
Yes. Many engagements start with one consultant or a small pilot team on a defined scope. Once it works, we scale the team up or extend it to other activities.
Will we work with the same people over time?
Yes. We assign named team members to your account and keep the team stable, so knowledge of your systems and processes stays with your team.
How do we get started?
Send us a short description of the work. We'll set up a call to understand your needs, then propose a team, location, engagement model and budget.
Let's find the right model for you
Tell us about your project, the support you need or the activity you want to outsource.
info@nahl.servicesNot sure which engagement fits? Describe the work and we'll suggest the right mix of people, location and contract.